Didn’t show up causing significant inconvenience for my wife and my daughter who was on crutches. We booked from Scuol to Zürich Airport (about 3 hour trip). They charged my card right away, but took a long time to confirm (I had to send a reminder email), then no one showed up. I called only to hear a long story that didn’t make sense. Just so we don’t miss our flight, my family had to take train that has many stops/transfers so there is a struggle along a partially immobile child and suitcases. I wonder if they have a good control over places outside of London or U.K or on long journeys. They did process the refund.