I’d love to give them 5 stars because we have used their transport services numerous times over our month long trip to Italy. However, we spent a ridiculous amount of money to drive a large party (nearly 20 people) via bus from down the coast to a new city. During the drive the driver was pleasant and on time for pickup, but he drove well below the speed limit the whole drive adding an extra two hours to the drive. He also would not turn the AC on despite us requesting several times. When he did finally turn it on he set it to the lowest mode and opened his window letting all the cool air escape. It felt like 6 hours in an oven. I don’t want one bad experience to ruin anyone’s opinion of this company as they do a great job providing convenient transport across different areas, but they do need to turn on the AC.