This was the worst experience I have ever encountered with a shuttle/taxi service. This company hired a third-party to provide my service. They sent the driver to pick me up on the wrong day. I spoke with the driver while she was at the airport and told her there was an error and that my flight did not get in until a few days later. I could not get anywhere with this company over email and was then forced to call Europe at my expense to try and resolve the issue. The company then blamed me, that I did not respond to their confirmation email and let them know they had made a mistake. Their email was sent at 1:30am the day prior to the incorrect pick up and I did not see it until the incorrect pick up had taken place. So the gist of the very long story is I spent over an hour trying to email and call only to be told I could not be refunded or have my ride rescheduled and that it was my fault it happened. I was also charged $30 for the international calls. I really could not believe they treated a customer so poorly.