From a CEO of a small business: Used to be a CLEAR fan... now recommend STAY CLEAR of CLEAR! I used to have CLEAR pre-Covid when I traveled 25K miles in 3 months... dropped my membership during Covid. On August 8, 2024, I was leaving Florida via Ft Lauderdale Airport. While in the TSA Pre line, a CLEAR rep asked me if would like to join CLEAR - I said I didn't travel enough now to make it worth it. She asked if I had the AMEX card as I could get the membership refunded. I showed her my Amex Hilton card, and she said that would work. So I said I was willing to do it ONLY on the condition that it would the membership fee would be refunded... she said it would show up in 6-8 weeks. I signed up again - simple, easy, and I do find it convenient at times. I used it just twice, then after 6 weeks roughly I noted I had not seen the refund on my credit card bill yet. Eventually I called CLEAR but was on hold for about 10 minutes - didn't have time to wait longer, so I decided to call my credit card company. I am busy running a business, so when I finally had the chance I speak to a rep, that person said I was misinformed because my Amex card does NOT have that perk! She said it seems to happen quite frequently sadly... and best to contact CLEAR. So I tried contacting CLEAR again - was difficult, couldn't get through, so I sent an email after figuring out where to send the email. I got a response saying that if I cancel within 60 days it would be fully refunded but because I cancelled outside of 60 days there was no refund! NOTE that I tried contacting CLEAR WITHIN the 60 days, couldn't get through, then emailed them just days after the 60 day period (not being aware at the time of the 60 day 'grace period').... AND, considering that I was misinformed BY A CLEAR rep, proper customer service would be to take care of the customer. I tried 3 times, with the same 'rote' response. Finally I contacted my credit card company to submit a dispute. I am quite disillusioned by the lack of customer understanding.