CLEAR Reviews

Name: CLEAR
Rating: 1.14

1.1 Rating 106 Reviews

2 %

of reviewers recommend CLEAR

Company Reviews

Questions

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1.1

Based on 106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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CLEAR 1 star review on 29th November 2024

Anonymous // 01/01/2019

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“They over charged me and after sending 5 chat messages and waiting over 30 minutes to talk to a customer service agent and never connecting with one, my issue is unresolved. The customer service is awful and I'm not convinced that they didn't engage in bait and switch.”

Helpful Report

Posted 9 hours ago

“I paid my money for a CLEAR membership, but due to poor health was not able to get to an airport to finish the process. When I called CLEAR for a refund, I was told that the time period for a refund had passed, so I lost my fee.”

Helpful Report

Posted 1 week ago

“Originally signed up with Clear at Miami airport because we were going to miss our flight, even though we got to the airport 2 1/2 hours early. Second time we used it was at DTW, we stood in the Clear line for 1 1/2 hours. When i asked why it was taking so long, the staff were very rude and dismissive, claiming they are at the mercy of TSA! Why did i pay for membership to stand in line!? DO NOT WASTE YOUR MONEY! CLEAR IS A SCAM!!!!!!”

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Posted 3 weeks ago

“Representatives said it was a free trial at the airport and then Clear billed you automatically without notice within a couple of weeks through your credit card, and we didn’t even go through precheck lane”

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Posted 3 weeks ago

“It took forever to sign up. We were in a long TSA LINE AND WERE TOLD IT WOULD ONLY TAKE 3 MINUTES to sign up. By the time we FINALLY got through the sign up process and got to the TSA agent the people who were in front of us originally were way in front of us on there way to there gate. Once we got the approval, all it did was move us to another line waiting to stand in front of the TSA agent who reviewed all of our info anyway. I see little to no benefit for this service, especially not nearly $400 per year. Another total scam to skim money from anxious travelers.”

Helpful Report

Posted 3 weeks ago

“Thank you to the rude staff member that had to walk through security with me and his unnecessary comments. Will never get a clear membership due to the lack of professionalism. So I'm called for!”

Helpful Report

Posted 4 weeks ago

“The service so frequently underperforms -- not recognized at airport; cannot update billing information on Web site; call center does not answer phones; help desk does not answer emails -- it is hard to believe this is actually a real company. In any case, for $199 I have only so far ever successfully used the service in Newark. So even if it is a real company, it just does not have product/market fit.”

Helpful Report

Posted 1 month ago

“Don't use them! Awful”

Helpful Report

Posted 1 month ago

“Does not necessarily expedite entry. Not all locations staffed. Some location only usable if you also have pre-check. Skip it for something else.”

Helpful Report

Posted 1 month ago

“Tempted me to leave a 15-minute precheck line with free 2-week membership. After multiple ID attempts with 2 ID’s(wouldn’t accept me EDL due to “damage”, put me in regular precheck line where they looked again at my ID, boarding pass and took a picture. Clear could not find my information. I got frustrated and got back in TSA line. The woman who checked me in saw me go and made no attempt to resolve the situation. Stick with TSA or even better Global Entry.”

Helpful Report

Posted 1 month ago

“Representative at airport lied to me. I directly asked if it would automatically charge my credit card, he said “absolutely not, they just want me to try it for free!” Thankfully I had a temporary freeze on my card, when CLEAR tried to draw a $318 payment two weeks later. TOTAL SCAM!!!!”

Helpful Report

Posted 1 month ago

“I just missed my flight after waiting in a clear line 1.5 hours In Austin, Texas. all the TSA line got through in the flight boarded full except me. The CLEAR rep told me that TSA has a problem with CLEAR in Austin so this happens occasionally. I wish I would’ve known before I missed a flight and my bags are in San Diego now.”

Helpful Report

Posted 1 month ago

“I paid $200 for "CLEAR" the last time I flew (from Ohio to Florida), and it was an amazing experience. I felt like a VIP, breezing through security straight to the gate. However, today when we flew out of Orlando, it was the complete opposite. The "CLEAR" experience was incredibly disappointing. All it did was move us from one line to another, then into the cattle roping area for at least 30 minutes. We still had to do everything everyone else did—take off our shoes, belts, etc. Meanwhile, the others didn’t pay $200 for that privilege; it was free for them. I will not be renewing my subscription, and they even tried to charge us another $200 for a renewal. When I asked the attendant a couple of questions, all he could say was that he didn’t know and I’d have to call the number listed. "CLEAR" is now out $400.”

Helpful Report

Posted 1 month ago

“If anyone wanna work with clear don’t worst company to work with so unprofessional when it comes to talk with there employees.”

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Posted 1 month ago

“Was not told of any charges in fact was told there was no change. Very misleading people. I should have known better when a man standing there started yelling that it was a fraud.”

Helpful Report

Posted 1 month ago

“I had someone at the airport come up to me and offered me a free 6 month trial of Clear Me, so I decided to take him up on the offer. Only a couple of weeks later, my credit card is billed for $199. There's no phone number on their website, so I had to Google had to contact them. When I got that number, I got an automated attendant who didn't give me any options to speak with an actual person. So, I just had to cancel the subscription, which didn't even do that. After giving them all of the information requested, the automated attendant, said that someone would review and get back to me. They have no problem paying people to accost you at the airport but can't pay actual customer support people to answer the phone? I'd rather pay for TSA precheck, which is less expensive, for subpar service.”

Helpful Report

Posted 1 month ago

“The person at JFK airport told both my husband and I this was a free 1 year membership. Now that I logged in, it is only for 2 weeks.”

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Posted 1 month ago

“CLEAR didn’t save me any time at all. I tried it twice—once at LGA and once at STL—and ended up just waiting in the CLEAR line instead of the regular one, which was actually moving faster. One time, they still asked for my ID to verify my identity, which defeated the purpose. I’m not sure why anyone would pay $199 for a more complicated process. Plus, the staff seemed impatient when the system failed to recognize my eyes.”

Helpful Report

Posted 1 month ago

“CLEAR has you pay to skip the lines. It is not as good as TSA pre-check, and also pisses off people without CLEAR as their agents will make you skip regular people. Terrible idea for a service, essentially profiting from pocketing your biometric data.”

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Posted 1 month ago

“Discovered that it, for all practical purposes, is a scam moments after signing up. My experience: spent 10 minutes submitting to an ID check, iris scan, facial scan fingerprinting only to be escorted to a waiting TSA agent who I would’ve reached 10 minutes prior w/o the Clear Plus BS. In essence, you pay $199 annually to be slowed down before being escorted, by a dimwitted Clear Plus employee, to the front of a non-existent line. If you’ve a compelling need to burn $199 burning a hole in your pocket, it’ll take less time to literally burn it. I cancelled before reaching my gate.”

Helpful Report

Posted 1 month ago

CLEAR is rated 1.1 based on 106 reviews