Click mechanics support was good before the work was done. They are good at sales. Not so much at the overall service or aftercare support. I booked pre purchase inspection. Click Mechanic website says 1-2 hours. The mechanic did it in under 30 minutes - thats from calling me while he was still in his car to calling to say he was finished. So 25 mins tops to do the 'inspection' including 10 minute test drive, leaving 15 minutes to inspect brakes, pads, discs, suspension, steering, gears, clutch etc etc. I said to the mechanic thats too quick and he said yes the click mechanic inspection isnt long. £89 for lets call it 30 minutes work is £178 an hour! I contacted click mechanic through their website - got no response. I emailed them and after 3 days got a reply asking if I wanted to open a dialogue. I said if they felt that was reasonable then yes. I never got a reply to that email. Followed up a third time, no reply again. Click mechanic say my emails never came through however the first contact was through the contact form on their website. Other emails were replies to their emails to me - one of which they did reply to so they clearly do get the emails. It’s now over a week since my last email to them. I see click mechanic respond to some comments along the lines of 'we are just an intermediary'. Well, even as an intermediary, you have a responsibility to make sure the work the customer books on your website matches the work done by the mechanics working through your website. As customers, we are counting on that to be the case. Otherwise say - some mechanics take just 30 minutes to do your inspection and we can’t do anything about that. Washing your hands of any accountability is nonsense. Secondly, I did try several times to contact click mechanic for support on the issue and they did not respond. You cant blame the mechanic for that. Will never use click mechanic again. Ive spent £89 and I still need a car inspection! The RAC inspection is only about £10 more, you know what you are getting, which is a standardised car inspection that actually takes the time they say it does. And if something does go wrong, at least you are dealing with the company and not somoene who says ‘we are just the intermediary’ NOTE - I removed a previous review with my booking reference as click mechanic used my real name in response to my original review. They don't even have respect for, or understand, basic confidentiality