ClickMechanic Reviews

Name: ClickMechanic
Rating: 1.34

1.3 Rating 212 Reviews

8 %

of reviewers recommend ClickMechanic

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1.3

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

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ClickMechanic 1 star review on 18th January 2025

Vafai

"Wish I could give a zero star. ClickMechanic did nothing but took commission fees from mechanics and customer. When there\u2019s an argument between you and mechanic, they don\u2019t give a f. I spent \u00a360 for 2 mins car inspection and mechanics can\u2019t even say what the issue was, clickmechanic just left my case in resolution centre and not respond any more. They don\u2019t even vet the mechanic, so you would expect all types of mechanics with varied skills. Booked for diagnosis inspection, the mechanic was later for two hours, no phone call no text, the mechanics said he didn\u2019t receive any booking confirmation from ClickMechanic, I\u2019ve been waiting for two hours for nothing. Then mechanic asked me to change the time, next morning he showed up and did two minutes testing with device, said no issue with my car. The car alarm still went off, he told me it\u2019s the issue with the sensor, I can buy some rubber washer from Amazon and put it on the edge of the door, then he charged me for \u00a360 and left. Does this sound like professional advice? It will easily come off when I shut the door. I complained on ClickMechanic, then he phoned me twice and asked me to close the case because he couldn\u2019t accept any job. He told me he will get quote from the dealer to replace the sensor, then no response after couple of weeks. I messaged on ClickMechanic again he finally replied saying it\u2019s the issue with software, I need to go to the main dealer. What is all this about? Why do I need to pay someone to guess the problem with my car? I can just google it and it\u2019s free. At this point click mechanics had zero involvement. Shame on you! Asked for refund but clickmechanic said all mechanic are independent, but they allocated me with this mechanic, I don\u2019t even know who they are, are they legit? These overrated reviews are all fake. UPDATE: ClickMechanic manager finally messaged and said mechanic is allowed to guess, they did nothing wrong. If you want to please your mechanic rather than customers, I don\u2019t mind! Anybody who wants to use this website BE AWARE they\u2019re not on your side, and 2 mins detection cost you \u00a360 for doing nothing, you will still don\u2019t know what the cause is!!!"

ClickMechanic 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parts failed within 6 months. We paid nearly £500 and the RAC have reported it is the Starter Motor. We thought we could exercise our parts warrant, but unfortunately ClickMechanic take no responsibility, the warranty they claim you have of 12 months on parts and labour is completely false. Your only recourse is to pursue the self employed mechanic, who may be sick, left his job, not interested, or even left the country as he did in our case. Therefore, we are now £500 poorer with a broken down car. If they had made clear this is how the warranty worked we never would have used them. I look at it akin to buying a car from a dealer and having a problem whilst it's under warranty. You would of course go back to the dealer, not the salesman who sold the car. This is big money and a company that is misleading the customer. We are pursuing via trading standards and charge back as it is clearly mis-selling and exploitation. I would advise anyone to run a mile and book with a trusted trader where your warranty means something.”

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Posted 1 week ago

“The parts failed after 6 months (starter motor). ClickMechanic stated nothing to do with them. If you look at their website and I quote this is what it displays: 1-year warranty On all parts and repairs However, the reality is very different. The mechanics are all self employed. If your parts fail a week later, your only recourse is back to the original mechanic. If they choose to ignore your call, have changed jobs, are sick, or have left the country, there is absolutely nothing you can do, so you are left with a broken down vehicle and you have to pay all over again new parts and labour. We spent nearly £500 on a new starter motor and clickMechanic just quoted it's between you and the mechanic. DON'T WASTE YOUR MONEY you are better going to a garage where the parts will have a proper warranty and you can go back if there's a subsequent fault. We are now pursuing through Trading Standards and Mastercard Chargeback. BE WARNED!!!”

Helpful Report

Posted 1 week ago

“They claim the mechanics they promote are reliable and fully vetted yet seem to facilitate total con men. The mechanic that was supposed to work on my car claimed he turned up but I wasn’t in and therefore I was charged a cancellation fee. Meanwhile I was at home waiting for my mechanic who never turned up. ClickMechanic took this so called mechanics word over mine and charged me a cancellation fee. Avoid this service, they have no idea of the reliability of mechanics they hand out the jobs to.”

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Posted 2 weeks ago

“I was naive and lost €305,200 and COVSECLTD.COM helped reclaim my funds. I highly recommend her no matter the amount lost.”

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Posted 3 weeks ago

“I had a very disappointing experience with ClickMechanic. While the collection and delivery of my car were handled efficiently, the quality of the oil change service was unacceptable. Immediately after getting my car back, there was an overpowering burnt oil smell inside. Initially, I brushed it off, thinking it might just be lingering from the garage. However, the smell intensified as the engine warmed up, making the drive unbearable. My wife, who was with me, almost vomited because of it. The next day, I inspected the engine bay and found oil had been spilled over the engine during the service — a clear sign of carelessness. As the engine heated up, the spilled oil burned, creating that awful stench, which lingered for days. What made this even worse was the complete lack of accountability. I reported the issue immediately, but the mechanic ignored my messages, and ClickMechanic’s response was equally disappointing. Despite several follow-ups, the mechanic never addressed the complaint, and ClickMechanic kept deflecting responsibility, claiming they’re just a "platform." If something goes wrong, don’t expect proper support or accountability from ClickMechanic. I had hoped for a reliable service, but what I got was negligence and silence. I’d strongly advise others to think twice before booking through them.”

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Posted 1 month ago

“This business is fake ...Do not use at any costs”

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Posted 1 month ago

“shocking, battery replaced but has subsequently failed, has transpired that the 'new' battery was faulty, mechanic who did it has gone out of business and won't respond, Click Mechanic denying any responsibility - cowboys, definitely avoid, thinking of starting a small claims court procedding”

Helpful Report

Posted 1 month ago

“**Caution When Booking Repairs Through ClickMechanic** I strongly advise exercising caution when booking vehicle repairs through ClickMechanic. Based on my experience, this company provides no meaningful support, even when presented with substantial evidence, and consistently shifts blame onto the technician. This reflects a concerning lack of competence in their vetting process. I booked my vehicle repair through ClickMechanic to replace glow plugs. They assigned a technician named Paddy Dempsey, trading as Dempire Motors (as documented in the attached photos and videos), drive a BMW as shown. Unfortunately, the technician’s negligent work caused significant distress and over £1,000 in additional expenses. Neither Paddy Dempsey nor ClickMechanic offered any support, and my requests for assistance were met with dismissive and insulting responses. No professional technician should resort to striking a glow plug with a hammer, as this careless action resulted in a broken glow plug. Consequently, the engine now requires stripping, and specialized equipment is needed to remove the damaged component at my own expense. Despite reaching out to ClickMechanic’s founders on LinkedIn, no support was provided. I was left to bear the financial burden, including hundreds of pounds in car rental costs and approximately £1,000 for repairs to fix the damage caused by Paddy Dempsey. I have substantial evidence indicating that ClickMechanic prioritizes their suppliers over customers. I urge everyone to exercise extreme caution when booking vehicle repairs through ClickMechanic or engaging with Paddy Dempsey, trading as Dempire Motors.”

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Posted 3 months ago

“have been told they can not find a mechanic but they have took my money off me and said NO REFUND . This firm are con men yet TRUSTPILOT BACK THEM so Trustpilot are conmen as well”

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Posted 3 months ago

“Booking made a week ago, cancelled at 6PM Friday night after staying in all evening missing my daughter’s swimming lesson. The mechanic claimed they hadn’t accepted the booking. Pre authorisation payment taken so that’s £150 gone from my amount that I won’t get back for days. Worst of all I won’t get my brakes fixed until after Christmas now, probably not even until next year. Had I known this service was so unreliable I could have gone to a proper mechanic this week instead. The response from clickmechanic? Soz. Cancelled. Bye. No attempt at all to fix the situation. Avoid like the plague.”

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Posted 4 months ago

“They came just in time 8-10, and arrived at 10. But I recieved my car from an MOT and service at 5 PM it took 7 hours, luckily I had nothing to do today. I phoned at 1430 and they said they had just finished the service, it took them 4.5 hours to service? Then phoned again at 1630 and they said the car will be back at 1715. The original expected time was 2.8 hours”

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Posted 4 months ago

“please avoid this company at all costs. My partner has an MOT and full service booked in to be done at our home. on 16/11/24 but the mechanic cancelled by text, message and rearranged for 18/11/24 To go to my Place of work but Cancelled again with no follow-up appointments and a refund of any money. absolute waste of time terrible company”

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Posted 5 months ago

“All booked in to replace a clutch, arrival between 2pm and 4pm. Then got a message at 3.30 to inform me that the mechanic has cancelled the job! Decided to use ClickMechanic due to needing the job done quickly, should have gone with my gut instinct and stayed well clear!”

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Posted 5 months ago

“Firstly the mechanic you chose to replace the clutch tells me all the parts that CM recommend are wrong and after one week and three trips to Cambridge all charged to me £80, the car was returned to me with the mechanic telling me the fault was not completely fixed. The fault, a sticking clutch pedal is still sticking ,so no change. This was at a cost of £1800, the original estimate was £900. The car is not safe for my wife to drive so I am having to take to Volvo Marshal Peterborough next week for a full diagnostic at an additional cost of £195; then depending on what they find, further cost.. This is totally unacceptable and depending on what Volvo find , the next step will be Trading Standards then legal,”

Helpful Report

Posted 5 months ago

“Terrible service!Do not use them! Alex terrible mechanic has completely wiped us out from big amounts of money over£1000 for the work on our car and issue still has not been resolved! I need my car for work! We have asked for DPF to be cleaned. He has done this but the car was broken and still not working. He offered himself he can change the parts and the car will be fixed.. I have proof of messages this actually has happened. We did not ask for his service but we had the trust in him and wanted to see if he is actually going to be the person whoever he’s saying he is. He changed the parts and the car is still the same as it was in the beginning - broken ! All he has to do is to tell us what is the problem,fix the car advise us if he can’t fix the car! They won’t tell you any advisory we needed .We are the customers, so we paying the money!Simple. Give us an answer or we take the car somewhere else if you can give us the answer regardless what are the excuses He came up with and telling us we broke the car because we didn’t fix it for few months! doesn’t matter what are the issues if we pay you tell us the answer. The only reason we used him is because he was mobile if I knew that he’s going to throw our money in a bin and still not fix the car or give us answers I would take my car to my local garage and wait two or three weeks for appointment. If you want your car to be fixed, take to your local garage, even if you must wait for the appointment few weeks it’s not worth wasting your time and money for someone who don’t have an knowledge about the cars. Now he’s threatening me to come to my house and take the parts out of the car. That’s not okay as we have paid for everything but the car is still not sorted. I don’t wanna use them ever again, and I suggest you do the same if you don’t wanna waste your money and time or your nerves.”

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Posted 5 months ago

“I have told ClickMechanic that the engine of my C class mercedes 220 CDI its liking oil and I need a repair. Instead they chose some that have a garage 17 miles away from me. He came that my engine its liking oil ,I told him that I know that and ask him if he can fixed, he reply that he can not in my driveway (6m by 8m) and he needs to transport the car by a recovery van at his garage, I agree with that and I ask him to send me a cote for repairing at that point he suggested that I better look for a local mechanic as It will be cheaper or as the oil was liking from the housing oil filter to try to glue the area with black silicone that it's used on glass, I reply do not worry just send me a cote for the job and he said that it will next day which he never did. I have been charged £89 to be told something that I already told to ClickMechanic at the beginning before they decided to chose a "mecanic " for me In my opinion ClickMechanic it's to be blamed the most as they knew what is rong with my car and they send a Irfan that can not do the job Avoid Avoid Avoid”

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Posted 6 months ago

“Mechanic failed to show or communicate....even after 3 messages!!! STAY WELL CLEAR OF THIS COMPANY and DAVID ALL I KNOW IS POSTCODE ML13”

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Posted 6 months ago

“FRAUD - STAY AWAY -Carefull when using them anything goes wrong they dont any liability. I chose them to get a full inspection done mechanic went there without any ID and ofcourse he was rejected to carry out any inspection he took few pictures of tyres & Alloys and charged me full £169.13 for doing nothing”

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Posted 6 months ago

“Wish I could give a zero star. ClickMechanic did nothing but took commission fees from mechanics and customer. When there’s an argument between you and mechanic, they don’t give a f. I spent £60 for 2 mins car inspection and mechanics can’t even say what the issue was, clickmechanic just left my case in resolution centre and not respond any more. They don’t even vet the mechanic, so you would expect all types of mechanics with varied skills. Booked for diagnosis inspection, the mechanic was later for two hours, no phone call no text, the mechanics said he didn’t receive any booking confirmation from ClickMechanic, I’ve been waiting for two hours for nothing. Then mechanic asked me to change the time, next morning he showed up and did two minutes testing with device, said no issue with my car. The car alarm still went off, he told me it’s the issue with the sensor, I can buy some rubber washer from Amazon and put it on the edge of the door, then he charged me for £60 and left. Does this sound like professional advice? It will easily come off when I shut the door. I complained on ClickMechanic, then he phoned me twice and asked me to close the case because he couldn’t accept any job. He told me he will get quote from the dealer to replace the sensor, then no response after couple of weeks. I messaged on ClickMechanic again he finally replied saying it’s the issue with software, I need to go to the main dealer. What is all this about? Why do I need to pay someone to guess the problem with my car? I can just google it and it’s free. At this point click mechanics had zero involvement. Shame on you! Asked for refund but clickmechanic said all mechanic are independent, but they allocated me with this mechanic, I don’t even know who they are, are they legit? These overrated reviews are all fake. UPDATE: ClickMechanic manager finally messaged and said mechanic is allowed to guess, they did nothing wrong. If you want to please your mechanic rather than customers, I don’t mind! Anybody who wants to use this website BE AWARE they’re not on your side, and 2 mins detection cost you £60 for doing nothing, you will still don’t know what the cause is!!!”

Helpful Report

Posted 6 months ago

“Contacted them got quote online. Sent them message online and then received a message saying they could not help fix my LandRover. I ensured them back and got no response. Was already booked in with a dealership but glad I read the reviews and saved myself money! Will be off to the dealership with my car from now on.”

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Posted 6 months ago

ClickMechanic is rated 1.3 based on 212 reviews