The mechanic they matched my requirements with charged me £389.16 for the job that he didn't do! ClickMechanic aren't interested when customers have a problem! As a result of the work not having been done I took the car to the dealership I bought the car from, they did the job at a cost of £499 and gave me the old parts as proof the job had now been done by them. ClickMechanic have shown no interest in resolving this issue or accepted that they have some responsibility. Below is their standard response to complaints. "Reply from ClickMechanic Sep 4, 2024 Hi Alan, I'm sorry to learn of your unhappiness with us. It's important to understand we (ClickMechanic) are a third-party marketplace only. All mechanics trading on our network are independent and are not employed by us. Your contract of works for the auto services provided is with your mechanic and not ourselves and the same is true regarding payment and any applicable warranty. Please note, ClickMechanic does neither recommend or endorse any mechanic trading on our network. We expect all mechanics trading on our network to adhere to our performance criteria and if not, then we have a set of improvement measures to effectively manage that accordingly. In the event of any subsequent dispute between customer and mechanic, as the third-party marketplace, we have an in-house resolutions centre where we can help mediate towards a swift and amicable resolution, wherever possible. We can see you have engaged there directly with your mechanic, so we would encourage you to continue this line of communication for effective and swift resolution with your mechanic and where we can best assist if further intervention is required. Kind regards," I have attached the receipt from the person who scammed me, the invoice from the dealership that did the job plus a photo of the belt removed by the dealership