I needed new hands for my beloved cuckoo clock so visited Clock Shop online to check out their products. Although the online photos for checking the appropriate size are very concise, the ability to use online chat to confirm my choice was very convenient, was answered promptly and linked me to the item I was advised to order. The package arrived today as promised and Australia Post alerted me that it had been delivered. It was packed safely for transport and the enclosed postcards were a nice touch. It has been a pleasure dealing with such a friendly and efficient company.