Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,921 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 13th April 2025

Kyle M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do you deliver to Israel?”

Helpful Report

Posted 2 weeks ago

“Price is well above competitors (as I found out later) Expertise didn’t pick up that I was ill advised to install a second hand on their high torque UTS high torque movement. Delivery speed was good. Communication was good with the exception of deciding to change my given name. For the want of an open nut which I mistakenly thought was included, I was offered an option to ship the said $1 part for anywhere between $1.50 and $12.95. Not the way I’d run a business, but hey. Fully expect that this review won’t see the light of the web page.”

Helpful Report

Posted 1 month ago

Dear Bob, Thank you for your feedback. We appreciate you taking time to share your experience with Clock Shop. We are a professional business and take all feedback seriously and I am perplexed as to why you would expect your review not to be shown on our web page? We do not under any circumstances manipulate or control reviews diplayed to other customers. There are some instances where we can not be as competitive as other supplies, simply due to sales volumes however we provide further value with an extensive range and excellent support to our customers with informative guides and videos to assist customers with DIY repairs. You purchased items that were not compatible even though this is clearly described in the product description. You have responded to our support team suggesting Clock Shop should have contacted you to inform you of your error. To be completely honest, we would love to have the time to pass every order through the hands of our technical team to ensure each component ordered is compatible however this simply isn't viable. To mitigate these mistakes we provide specific, detailed information on our website. After a review with our support team in relation to the mixup of your name, it is apparent that our support software has by default used your full Christian name that is used as the "From" name associated with your email address, not your preferred name. Your preferred name was used in the initial reply to you however in a subsequent reply this has been overlooked and we are very sorry. To rectify the ordering error we have provided you with the option to purchase the necessary part and 3 shipping options. Yes, the part is only $1.00 however you were given three options for shipping - as a letter without tracking, with tracking or express post with tracking. I acknowledge this is not how you would run a business however this is again part of our customer service; a comprehensive, detailed list of shipping options. We will carefully review each part of your experience outlined above and make the relevant changes to ensure we continue to provide quality products and excellent customer service. Kind Regards, Daniel - Clock Shop Owner

Posted 1 month ago

“Very satisfied with the quality of the services offered, the seriousness and speed with which they process orders. Very kind, professional and excellent product quality. Very advantageous prices. 🤝 ⭐️⭐️⭐️⭐️⭐️ 🤝”

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Posted 1 month ago

“I bought a gorgeous Hansel and Gretel cuckoo clock. The cuckoo is so clear and even has an echo. The postage was very prompt. An A+++ business.”

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Posted 2 months ago

“These guys are great. Needed parts to fix my father in laws cuckoo clock. Angus phoned me directly to confirm that the parts were correct and delivery was super fast. Many thanks to the team at Clock Shop.”

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Posted 2 months ago

“We had a marvellous time shopping at your beautiful shop ! As soon as you walk in the front door the sounds and appearance of all the wonderful items in your shop just lifts your spirits and makes you feel happy 😊 After many visits over about 20 years and buying little gifts we finally bought a cuckoo clock. We love the tunes and the little bird that chirps on the hour. There is a different song that plays after the cuckoo each hour. And at night it automatically goes onto quiet mode. We love it 😍 The lady that served us was very kind and thoughtful and even gave us a list of the names of the songs. We bought about 6 items all together. Very happy with the whole experience Five Stars 🌟 🤩 ✨️ 💛 👌 Highly recommended. We will be back.”

Helpful Report

Posted 3 months ago

“after receiving our first clock mechanism that was faulty and speaking with Angus who was extremely helpful and obliging we returned item after they had examined they then sent us a replacement after fully testing. Can highly recommend the Clock shop for parts and service.”

Helpful Report

Posted 3 months ago

“Even though the clock mechanism proved to be faulty we have had excellent service and communication with Angus”

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Posted 3 months ago

“My parents bought a cuckoo clock in Germany in 2008 and recently the cuckoo stopped working. Mum called them for advice as she dearly wanted to have their beloved clock working again. We live over 2 hours away and the gentleman on the phone was fantastic. We ended up driving down to Montville with their cuckoo clock the following week and met the same gentleman, Angus, who was so incredibly knowledgeable, helpful, thorough and kind. He explained how the clock works and what was ailing. Not only did we leave with their clock in perfect working order but we were completely in awe at how beautiful the service was. Angus is a treasure and made our day with his kindness and expertise. Thank you so very much Angus!”

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Posted 3 months ago

“Once again Clock Shop delivered a quality product promptly and without fuss. I’ve made several clocks in recent years and I can’t fault their range and service.”

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Posted 4 months ago

“Daniel you went over and above with your help and effort to help sort out our problem with the Cuckoo Clock. I'm over the moon that I have the new one up and running. Thank you so much for all that you have done to make this old lady so happy. Have a lovely Christmas & a prosperous 2025. God Bless.”

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Posted 4 months ago

“Angus and the team went above and beyond in supporting me to replace the mechanism on my 60s starburst clock. Thoughtful and considered advice and replacement parts were a fraction of cost from the quotes I received in Melbourne. Thank you again!”

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Posted 4 months ago

“jolly good yes”

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Posted 4 months ago

“Very well run and efficient business. Outstanding customer service”

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Posted 4 months ago

“Prompt, accurate and efficient service. I could not hasve asked for more.”

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Posted 4 months ago

“Sometimes the best answer is no answer! You will get to hear about it if necessary.”

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Posted 4 months ago

Hi Russell, Thank you for taking time to provide your review. We appreciate all feedback however I'm not sure what you're trying to convey with your comment. If you would like support with your order or need further assistance please reach out to our team at support@clockshop.com.au. We are always happy to help. Kind Regards, Clock Shop Team

Posted 4 months ago

“Great price, excellent communication and fast delivery - highly recommended, Thank you 😊”

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Posted 4 months ago

“Well what can I say? The service was impeccable fantastic range of clocks highly recommended.”

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Posted 4 months ago

“The online shop gallery and how to set up the Cuckoo Clock are well explained. Secure payment checkout, fast secure delivery, well packed. I am a delighted shopper. Thank you, Danielle.W”

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Posted 4 months ago

“Lovely quality products thank you”

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Posted 4 months ago

Clock Shop is rated 4.9 based on 3,921 reviews