Holly and Dan at the Clock Shop provided first-class service, and I am thrilled with the product I bought. My initial enquiry was followed up with a prompt call back which gave me all the information I had sought, guided me in choosing the right item, and enabled me to buy via credit card with no fuss. The music box I wanted to buy had a Strauss Waltz mechanism in it, and I asked if it could be changed to Brahm's Lullaby. Holly confirmed that clock-maker Dan could indeed swap the movement over, and we agreed on a modest fee for the extra work. The order was placed Friday afternoon, and the item arrived in Melbourne the following Thursday morning, carefully packaged by people who know how to ship fragile items. The Clock Shop is owned by lovely people who run the business with a customer focus. It is also great to be dealing with an Aussie company, and I am happy to recommend them wholeheartedly.