Update: Have revised this to be 5 stars. Dan called me up and we had a chat. He was so on to it and so lovely! They even expressed me a replacement! the clock shop truly is amazing! I'm so grateful for this considering how busy this time of year is. Well done to Dan! You're doing great work! Thank you so so so much! I sent an email the moment I got my order that the item was damaged - as in not from the post, sent to me damaged and I'm yet to have a reply. Im so upset as I wanted to start this tradition with the pickle in the tree this year for our daughter first Xmas. I still haven't received an email back.