Packaging is excellent. The hydrology 9 is very aesthetically pleasing and seems to be well built out of the package. It is on the heavy side. I was very impressed opening up everything and pulling out each of its contents, everything that I could think of is included which is nice. After unboxing everything I did find after pulling off the thick glass mouthpiece on the top of the device that the bottom of the glass mouthpiece was slightly chipped and small pieces of glass had collected inside of the chamber. Also, the most important thing is the performance of the hydrology 9 itself and that is where it is lacking. I found that the airflow is rather restricting. I was also very disappointed in the quality of vapor as well, I do not see much of a difference in the quality of vapor pulled from the hydrology 9 vs my other dry herb vaporizers. I was very excited about the water filtration but it just doesn't seem to do anything in my opinion. And lastly, it may just be my particular device but, the glass chamber that holds the water leeks a little bit around the bottom seal. The manual that came with the hydrology 9 stated that is simply needed to be tightened a little more to prevent the leakage, but that did not fix mine. Overall, I'm pretty disappointed with the functionality and performance of the hydrology 9 considering how much I paid for it. I honestly just wish I could return it for a full refund because in my opinion it's just not worth the money.