I purchased the Cloudious9 with hopes of reviewing it on my YouTube channel. My hired model was there when it arrived. It looked perfect, we charged it up and about 20 minutes it went to green. Unfortunately, it doesn’t work. We called the company and they asked us to charge for 3’hours. Then it will work. 3 hours of charging did nothing but waste time. When I spoke to the representative he had sent me an email to initiate a RMA (return). I sent the info on Thursday and spoke to another rep who assured me the replacement would go out either Thursday or Friday. Monday still no email, called original rep. He explained he would email the tracking number within 45 mins, a couple hours ago. I want to write another review once I actually get a working Cloudious 9