I ordered a beautiful dress and was excited to receive it for a vacation. I ordered a size 2 and received a size 6. i THOUGHT OKay no problem i can do an exchange. I emailed customer service 4/5 days ago , twice and received no response. I am an international customer (CANADA) so the return process is not made easy from this company. First, the return label wouldn't work. ( I THINK maybe it was for uk customers) If i ship on my own expense it would've been $150, more than the price of the dress! SecondlY, this is the company's fault. They sent the wrong size. They should be paying for any shipping costs SINCe its their fault but they're so hard to get in touch with. They have't even responded back. Just your generic were busy WITH " you should get an email back within 48 hours." Never will i shop with this or any international company again. There goes $150.. Unless i can re-sell it . HORRIBLE COMPANY THAT WILL NOT HELP YOU WHEN THERE IS AN ERROR WITH YOUR ORDER. ERROR ON THEIR PART SENDING THE WRONG SIZE...AND NOT MAKING ANY EFFORTS TO FIX THEIR MISTAKE. THERE IS NO POINT IN SHOPPING WITH A COMPANY WHO OFFERS NO CUSTOMER SERVICE SUPPORT WITH YOUR PURCHASES IF YOU HAVE ANY QUESTIONS/CONCERNS/ISSUES. Has anyone had any similar experiences? its so frusterating! I feel so HOPeless. I will have to try to sell the dress personally since there is no way a size 6 would fit. Also, its very upsetting that the company has not even made an responses to my emails. I WILL NEVER SHOP HERE AGAIN.