I purchased one of the black feathered tops back in 2020. I brought the top obviously to wear out but as you know this was peak covid times and we kept going in and out of lock down. Unfortunately I wasn’t able to wear the top and to be honest as time went on I forgot I had it. I had a dinner to go to over the weekend and remembered I had the top so decided to wear it. Once I got home and took off the top all of the ink had rubbed onto my skin / underarms. I was not aware of this at all, especially as this was my first time wearing the top. I was fuming as at first I actually didn’t know what it was, but shortly came to terms that it was the top. Now I know at that point I had purchased the top over a year ago however, as club L still sell the top I thought I’d make it know that this was unacceptable. I sent an email along with pictures and all the customer service operated said was “ it’s past 14 days and we This helps us to keep adding to the newness of products that we know you LOVE.” First of all, there was no empathy or acknowledgement that this was unacceptable from the agent (Sophie) secondly you still sell the top, in fact you’ve put the price up. I was not happy at all as this is bad service. It’s one thing if you say no refund but not even , something in exchange or a discount code for another purchase etc. this service was very very poor. I do NOT recommend to get in black. I think it more annoys me as I have it in white which is fine and I love hence I brought it in black. It’s a no from me Club L need to do better !!!