Absolutely awful experience - scam! Absolutely awful customer service. Returned a dress over a month ago and have still been waiting for a full refund. I contacted Club L London to ask about where my refund was and they sent me a reply to say my item had been flagged blaming me of it smelling of perfume and that I had washed the item which was not the case at all. I wish I would have read the reviews on Trust Pilot before ordering as this seems to have happened to others before. Just a way to try and make money out of people, very stressful and upsetting. Unprofessional service from start to finish.