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Anonymous
I ordered from Club L London, two weeks ago. I ordered two dresses, I received one item faulty and immediately reported it to the company in attempt to allow them to correct it. I received an email advising that they will be in contact within four days and requesting proof of the item being faulty, tags attached, etc. I sent this and was sent another email advising they would be moving to correct this issue and sending me another item as soon as possible. To my dismay this wasn’t done, I soon received another email advising me to send their faulty item back I assume to send to another paying customer, because they not only required me to send it back to receive the item correctly they are requiring me to pay for the issue they created AGAIN! They want me to pay to send their faulty item back and they are refusing to correct their issue. I have ordered from this company many times in the past but this will be the last time. I won’t stop with leaving a review here I want to notify others so they will not have to go through this.
2 years ago
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Club L London has a 4.0 average rating from 1,491 reviews

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