I I could give 0 stars I would. Absolutely pathetic customer service. I returned 2 dresses within the timeframe. The returns team claimed that one of the item was used as it had a intense perfume smell. I replied back saying both items were not worn and returned in the same condition received. They refused the return so I therefore requested my dress be returned to me. Abbie from their support team then said I would have to pay for the shipping to be returned of $30. I said I paid $30 to receive the dress, $30 to return the dress, I will not pay another $30 to have the dress returned to me when the dress was returned in proper condition. I informed her of my dissatisfaction to which she has now informed me that the dress has been disposed of. So my money has not been returned and my dress has been disposed of when I informed them I wanted it returned and was in the middle of a dispute with them. I found their actions to be extremely unacceptable and will never shop with their business again. To top it off the replies I would receive from them were extremely rude and unprofessional. STAY AWAY!!!
2 years ago
Club L London has a
4.0
average rating
from
1,491
reviews
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