If I could rate a zero I would. The quality of the dresses have recently become so poor and yet the prices have increased. The customer service experience is awful, they are so unhelpful. I bought a dress for a very special event, the bone of the dress came through the material during the event and marked my body. When I asked to return due to it being “faulty” and actually if I am honest “painful” of course they rejected as it had been worn. The dress also has material coming away in several places on the dress. The second dress the size up, was covered in pulls and the material going away but yet they wouldn’t return as the time I returned from my trip I was past the return period. I used to use this site lots, won’t be using again and I am now in the process of reporting to trading standards. My friends have had similar experiences and they are going to do the same.