I made an order a few months back and I only received 2 out of 3 items that I ordered and my package had clearly been opened and then held together by elastic bands. I know this probably wasn't Club L London's fault but I did email them to tell them what happened and there was a lot of back and forth and they took AGES to respond, some of my messages to them even bounced back because their system has issues. After TWO MONTHS of back and forth, they finally send me a form to fill out to declare that I am truly missing an item, which I did and then sent to them but lo and behold, my email bounced back and it kept bouncing back - bare in mind the deadline for me to return this form to them is only 3-4 days after they sent it to me. Anyway I finally gave up and then tried again a couple of weeks later. It finally went through and after another round of painful back and forth, they tell me that I've missed the return window so I can't return any of the items and they're not even going to investigate why the other item has gone missing. It's been 11 DAYS and they haven't responded to my last email. Poor poor poor service from this atrocious company. I'll be telling all my friends and family to NOT shop from them ever!!!!