I complained for months. Then someone told me that "omg we're so sorry this is so unprofessional we'll refund you" that was 4 weeks ago, they sure did send me an email saying I was refunded. Not sure they actually did refund the money though. SCAAAAAAAM. the worst service, you just have to see on their IG account how many people are complaining directly in the comments. AVOID. Just contacted me to tell me that I had been refunded my gift card but it's nowhere to be seen, they sent me a screenshot of it with the gift card number hidden. It's funny cause my refund should have been 123.99 but apparently it's only 120 now, and it was meant to be refunded to my payment provider. Didn't know I was getting paid in gift cards over here.