100% Lies . Purchased three dresses which were removed from packaging and only tried one on . Returned all 3 together and only received a refund for two. contacted CLUB L who suggested that a dress that was never even tried on was returned with damaged stitching and dirty!! I will contest this until my dying day its total lies. The dress in question was only removed from packaging in our bedroom. They provided a photo of a damage card but not the actual damage and like I said before this is 100% LIES . We have even made the mistake of ordering again as these three dresses were unsuitable in either size or colour. There are some good reviews but rest assured I am not the only person this has happened to. AVOID AT ALL COSTS