Tried to return an item but retur ns portal kept saying "error ". No response from customer service so returned item via tracking service to address under RETURNS on your website. Customer services have NOW responded acknowledging the portal was not working, said it was because my return was out of 14 days, which it wasn't when I first tried to access your portal, and telling me that as u had returned the item "independently" I was not "entitled " to a refund. No offer of credit either. Si you have the goods to sell on again AND my money. This is nothing short of theft