I had one of the worst customer experiences with Club L London. I placed an order (£190.50, Order No. UK2676245) and provided the correct billing and delivery details. The payment and billing postcode were correct, the first line of the delivery address was correct, yet the company’s system generated a delivery label with the wrong postcode. The parcel was then marked as “delivered” to a non-existent address. The Post Office confirmed to me that delivery could not have taken place with the incorrect postcode, and that only the sender (Club L London) has the authority to investigate. Despite this, the company refused to help. Instead, they issued a “final response” denying all responsibility and left me without my goods or a refund. This behaviour is unacceptable for a UK trading company. Under UK consumer law, the retailer remains responsible until the goods are physically received by the customer — yet Club L London refused to comply. I am now pursuing a chargeback with my bank and have reported them to Trading Standards. I strongly advise potential customers to think twice before ordering, as their customer service is dismissive, unhelpful, and shows no respect for consumer rights.