This is currently October 13, 2021. My elderly mother placed an order in August. After not receiving her order in 10 days, she called on September 9, 2021. She was told that the order had been held up and would be reshipped. 2 weeks later she still hadn’t received or heard anything. I called toward the end of September. I was told that they were sorry for the delay and the order would be shipped express mail. We should receive it in 3-5 business days. After not hearing anything for more than a week, I called again and was told that the order still had not been shipped. Of course I was upset and the customer service rep, in Kansas, Tyler, acted as if I was not justified in being upset. She began giving me ultimatums. That’s when I lost it and demanded to speak with corporate. I requested that my mother’s money be refunded back to her credit card. I was told that it would be. This is the worst customer service, ever. Needless to say, we will not be ordering another thing from this place. I have told my mother to throw their catalogs in the trash. They are supposedly sending a $50 gift card. We will also dispose of it. I can only wonder how many elderly people have been taken advantage of by this company who do not have any one to advocate their case?