The package I ordered from Collections Etc. was marked as delivered by Fed Ex. It was never delivered, I have a camera on my front porch. I contacted Fed Ex about this and then Collections Etc. I was told a replacement package would be set. A week goes by, nothing. A few days later I get a e-mail where they had tried to rebill me for the lost package. My Credit Card company did not allow this. The third time I spoke with someone they said they where refunding my money. Tonight I get a e-mail saying they are refunding part of the total. I call my Credit card company, they are handling it now. I with never order another thing from them. They lost a long time costumer over this. I am not to blame for a lost package as my cc company said. So, now I will see what happens.