I tried to place an order on the website, but the sale prices were not transferring onto my shopping cart. I called customer service for assistance. The woman had a hard time creating the order (should have been my first clue,) but I got what I wanted at the correct price. A week later, my package arrived just as expected. The next day I got 2 more boxes. The person not only placed the order twice on her end but also put though the items in my cart. I just called to notify Collection Etc of their error and was informed that it was my "fault". Yes, James actually told me several times it was my "fault." He "informed" me that it would cost me 11.99 per package to return them. After arguing back and forth, I asked for a supervisor. I was put on hold for a few minutes and James came back on and told me I could only return 1 box for free because it was, yet again, my fault. After another long argument where I told James that I was going to dispute the charges with my credit card company, I finally got my return labels. Looking at other reviews, I can see the battle is not yet won. I will add more if the problem continues. It's a shame because the items I purchased were decent quality and I was happy with them but the customer service is seriously lacking. If I could give a no-star rating I would.