Good Afternoon My elderly 85 yr old mom is a regular customer and buyer of Collections. My mom and I ordered today Oct 13,2020 3 items and 2 agents were rude to us. I mentioned her catalog coupons and I had problems with the agents accepting them. They both didn't explained to us clearly and rushing us to complete our checkout. The first agent offered me a promotion of an item but the second agent said there was none. We felt not treated with respect and felt stupid. The worse thing is that we ask for spanish speaking agents because we are hispanics and we had to endure their rudeness. Unbelievable!