Very unhappy because like Angela Moore I made an enquiry about to see if a window bracket was covered on under the policy The underwriters said to me it’s not worth claiming as the excess is more than getting it done myself. How right they were and I was grateful for the advice. However, it was quietly one call still put my policy price up £250 just by a simple enquiry, and no claims ever made I have spoken to the underwriters about this, and they said there’s nothing to do with us it’s to do with One Call The underwriters said the old enquiries, even if it’s to confirm, they have the correct address will be marked as an enquiry only One Call don’t see it that way