Great service from AR5, however waiting 30 mins to actually talk to someone on live chat is really poor, not to be able to actually pick the phone up and talk to someone is equally as poor. If I choose to use live chat and have the operator dealing with multiple other people at the same time as me should be a choice, however, equally so, if I want sole personal attention actually talking to someone on a phone that should also be a choice but it seems impossible to find a phone number on line unless you have been involved in an accident or broken down, which I hadn’t.