Initially I couldn't get the payment to pay the quotation through,d so I had computer notes to a department , but they eventually passed me to a department after I couldn't explain their questions about my computer which they asked could possibly be the trouble that I was having - but I do not know any computer names etc, only how to work them. I am now told that I had to make myself a phonecall to another department . And I talked to a real person, who was very calm with me and helpful for a long time as I asked quite lot of questions ( the quality of the phone was braking down now and again which held things up ). I do not know this man I talked to, but I thank him very much for getting a new quote for me which I accepted. - he then passed me to the " Finance Department ? "- there was then a silence ,and then an electric voice (not a person ) asked me to give " my "extension number "first - but I asked about 3 times with no luck to get a definition of what I was supposed of supplying, and then the connection went dead. - I waited for at least 15 miutes incase there was a connection eventually connecting to me, but this did not happen. Then , out of pannic I went back to my original quote and re-did my code and that the "little Barclays machine " that it gave a code which I then used it , and it then quickly said that the money had gone through - I was surprised after the long time I had taken going nowhere. I now have an email saying that that my payment has gone through & that the documents will be in the "cusomers portal", soon. I am writing at length so that you can feel how frustrated in the time I had been in trying to pay for an issurance quote of a car. Again I would say that the man I spoke to at length was very helpful and calm, and I thought that when he explained that he would now pass to the "Finances Dep't " I am feeling calmer myself now - I trust that you understand that what one of (your millions) customers has had to make this lengthy bad experience - I trust that you understand.