JW5 - very frustrating and long winded chat process. Long wait for chat to connect. The advisor did not appear to know what he was doing. Repeatedly asked me to to upload Licence check code even though I had already done this, as well as requesting a screen shot of the code - why should this be necessary??! I wanted to access the policy documents in advance of the inception date to check that all was in order and was told I couldn't do this until the policy started. When disputing this, I was told that I would be able to view the policy doc and schedule within the next 12 hours - let's hope this works! On the plus side, he was polite! I would suggest that further training is needed.