The website caused me endless problems, and there is no way to talk to someone on a phone when it all goes wrong. The difficulties included trying to get a password accepted - no guidance when trying to reset it, and on managing to use the online chat, what I was told was eventually not needed: a simpler password worked, even though it hadn't worked on my many previous attempts. Just one of the difficulties experienced. Another is the confusion of terminology used: "Schedule of Insurance" for instance does not normally mean "Certificate of Insurance." On the plus side, chat operator OC3 was helpful, but it was obvious too that he was overloaded with too many people to chat to all at the same time.