Following a call yesterday by a gentleman in Customer Services(?) about the one star review that I originally gave One Call, I am still only able to give 2 stars, despite his explanations about the new IT system being in transition. Firstly, to One Call’s credit, the service I had from the staff on Live Chat was always polite and patient, and, for the most part, they each knew their business well. Secondly, however, the telephone service offered on 01302 564524 Monday to Friday was SHUT at ~ 2-2.30pm Friday 12th July and on 2 other occasions when I tried to ring within “opening hours”. Thirdly, whilst I appreciate that the new on-line system being used currently has its teething troubles, it is, however, appalling for the customer and frankly not fit for purpose. This is largely due to screen contents being invariably lost or disappearing for no apparent reason, but, crucially, what One Call staff see on their screens is not what I see on mine, and vice versa, the staff cannot see what is on my screen. I can only hope that over the coming months, this interface will improve hugely and that is why I have improved my star rating.