There is a great deal I wanted to say but there is no room. Leanne le6 was very good. One Call not so. No advice given on no liability incident I reported before payment. Huge increase on charge without explanation. Further increase in policy for the incident I reported even though I wasn't using my policy and without explanation. Why was I honest about it? The whole situation stinks of an exploitation because of the legal responsibility to have an insurance. My only redress because an apology is nice but of no effect, is to go elsewhere next time around. This I will do for all a company of your magnitude will care.