I had tried unsuccessfully to transfer my current vehicle insurance policy to my new car on the website as it would not let me enter my vehicle manually andit just kept going round in a loop everytime. I tried ringing but could not get through and really needed to sort my insurance out that day without waiting for someone to call back. I then tried the chat function which was better in that someone came online very quickly. However, I had to repeat the answers I had already entered online before initiating the chat and the operator seemed more interested in upselling me additional insurance products which were not relevant as it was a brand new vehicle. It seemed like the operator was following a script rather than responding to my request. We did manage to sort it out eventually via the chat but it felt tortuous and I incurred an additional admin charge because I had not been able to complete via my portal through no fault of my own.