Certainly, here’s a draft of a review you might consider for Trustpilot based on your experience as described: --- **Horrendous Customer Support and Unacceptable Downtime – Do Not Rely on Contabo for Mission-Critical Services** Our experience with Contabo has been a complete disaster. Our VPS, which hosts our company’s critical applications, went down for over 24 hours, and it crippled our operations. Despite the urgency of the issue and the fact that the downtime occurred on a Friday, Contabo’s response was painfully slow and unsatisfactory. Emails to their support team were met with unhelpful responses, vague acknowledgments, and an absolute lack of urgency. Each reply felt more like a form letter than a genuine attempt to solve the problem. They refused to provide an ETA and asked us to “check back in a few hours,” which is not a viable solution when a business depends on real-time operations. Our attempts to get updates from their support portal went unanswered, and phone calls were unsuccessful. Adding insult to injury, they wasted time asking us to verify the email we were using for the account, further delaying any action on the actual server issue. For any business considering Contabo for VPS or cloud services, be warned: their support is slow, unresponsive, and completely unprepared to handle emergencies. This experience has shown us that Contabo cannot be trusted for any business-critical infrastructure. Avoid them at all costs if uptime and reliable support are important to you.