“I recently had an extremely frustrating experience with Contabo's Trust & Compliance team that has completely changed my view of their service. After a false complaint was filed against my domain (which contained no phishing content as claimed), they suspended my VPS without providing adequate time to respond - only 24 hours.
I did delete the website in question from the server within 28 hours however, they:
Kept my server suspended
Demanded a $46 "reactivation fee" with unclear payment instructions
Continued to charge me for the suspended service
Their approach seems designed to extract additional fees rather than work collaboratively with customers.
What's particularly concerning is that anyone can apparently file a complaint against your site, and if you don't respond within their unreasonably short timeframe, you face service suspension and additional charges - even when the complaint is demonstrably false.
I've been forced to pay their reactivation fee just to regain access to my own server. This type of business practice feels predatory, and I cannot recommend their service to others based on this experience.
If you value responsive customer support and fair business practices, I suggest looking elsewhere for VPS hosting.”
“I have been a customer of their services for five consecutive years, but I can no longer recommend them to anyone based on my recent experiences.
For the first five years, my VPS operated seamlessly without any errors or issues. However, after they relocated their data center to a new location, I encountered significant problems. On the very first day post-relocation, all the system files on my VPS became corrupted. I immediately reached out to support, where I was advised to use VNC. Unfortunately, it was not checked that the VNC system itself was also compromised. I informed the support team about this, and they acknowledged the issue. It took them an hour to resolve the file corruption.
After resolving the initial system corruption, I spent two days repairing the database because, unfortunately, all ten of my databases had also been affected. Following this, a new problem emerged: every day, without fail, at precisely 19:00, my VPS would shut down automatically. Each day, I contacted Contabo's support team, only to receive the repetitive, robotic response: "Everything seems fine on our side." I provided screenshots each time to substantiate my claims, but the response remained unchanged.
And no i will not use any of their services from now on, also do not try to reply me to contact Contabo and talk about my problem you already have 20+ mails in the last 7 days where you did not helped me at all.”
“10h I am waiting for service to go up!!! 10 emails sent, not even one reply back!!! Worst company ever!!! Support is not working during weekends and holidays. Respond time if anything happens is minimum 4 days! That's 4 days minimum without the service, it take 20-30 days in general for them to reply. To to fix! Just to reply!”
“Certainly, here’s a draft of a review you might consider for Trustpilot based on your experience as described:
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**Horrendous Customer Support and Unacceptable Downtime – Do Not Rely on Contabo for Mission-Critical Services**
Our experience with Contabo has been a complete disaster. Our VPS, which hosts our company’s critical applications, went down for over 24 hours, and it crippled our operations. Despite the urgency of the issue and the fact that the downtime occurred on a Friday, Contabo’s response was painfully slow and unsatisfactory.
Emails to their support team were met with unhelpful responses, vague acknowledgments, and an absolute lack of urgency. Each reply felt more like a form letter than a genuine attempt to solve the problem. They refused to provide an ETA and asked us to “check back in a few hours,” which is not a viable solution when a business depends on real-time operations.
Our attempts to get updates from their support portal went unanswered, and phone calls were unsuccessful. Adding insult to injury, they wasted time asking us to verify the email we were using for the account, further delaying any action on the actual server issue.
For any business considering Contabo for VPS or cloud services, be warned: their support is slow, unresponsive, and completely unprepared to handle emergencies. This experience has shown us that Contabo cannot be trusted for any business-critical infrastructure. Avoid them at all costs if uptime and reliable support are important to you.”
“I had a thriving reseller business 20+ clients, 35+ websites on a nearly full server
I ordered 200GB additional storage
They said I must re-partion the drive to enable it.
I said no, cancel it
The charged me for it, but no enabled it
I asked them to remove the order and refund the amount they had received
They removed the order and re-partitioned the drive losing my entire business, backups and snapshots
They claim they did nothing wrong”
“I have been their client for over 3 years, I had medical problems and because of this they suspended following the total deletion without any back-up. see you in court for the trial.”
“I am writing to share my extremely disappointing experience with Contabo's customer support team. After subscribing to their VPS 6 SSD service, which costs $180, I attempted to exercise my right to revoke the contract within the stipulated request period, as outlined in the terms provided at the time of contract initiation.
Despite my minimal usage of the service, my request for a refund was met with rigid and inflexible responses. The customer support representative, Petra, demonstrated a lack of understanding and professionalism by providing inappropriate analogies and failing to address my concerns adequately. Repeated mistakes in addressing my personal details further eroded my confidence in their customer service.
As a European customer using a personal card for payment, I am entitled to consumer protection rights, including the right to a refund within the trial period. However, Contabo's refusal to honor this right left me with no choice but to consider initiating a chargeback through my bank.
The customer support team's inability to escalate the issue or provide a satisfactory resolution highlights a significant flaw in Contabo's service approach. Their rigid adherence to policy without considering the customer's perspective is unacceptable and unprofessional.
Overall, my experience with Contabo's customer support has been frustrating and unsatisfactory. I urge potential customers to be cautious and consider other providers who prioritize customer satisfaction and adhere to fair business practices.”
“Contabo has issue on their server and for this issue i lost all of my site and files. Even i have called their customer support they are not supportive and did not give any solution to contact the support i have called them 76 times and then they pick the call and do not recover my files. If it is their issue then they should recover the server but they did not do this. I lose my business. I lose everything. I lost all the files. But they did not care. I lose 30000$ worth business and now i have to started from zero. This happened because of them. This only their server issue and for them i lose everything. I lost my business. I called them againa nd again but they just ignore and don't give any solution.”
“They have issue on their server and for this issue i lost all of my site and files. Even i have called their customer support they are not supportive and did not give any solution to contact the support i have called them 76 times and then they pick the call and do not recover my files. If it is their issue then they should recover the server but they did not do this. I lose my business. I lose everything. I lost all the files. But they did not care. I lose 30000$ worth business and now i have to started from zero. This happened because of them. This only their server issue and for them i lose everything. I lost my business. I called them againa nd again but they just ignore and don't give any solution.”
“Contabo Dedicated Servers – An Absolute Disaster That You Must Avoid
I am utterly appalled by my experience with Contabo's dedicated servers. This has been the worst, most harrowing ordeal I have ever endured with a hosting provider – and that's saying something given the industry we're talking about.
**My server has been catastrophically down for a staggering **FIVE DAYS**! Let me be crystal clear: this level of downtime is not just unacceptable; it's gross negligence on the part of Contabo. Any company claiming to offer dedicated server services needs to understand that their clients depend on them for critical, often 24/7 operations. Evidently, Contabo does not grasp this fundamental concept.**
The horror doesn't stop at the downtime. The chain of incompetence continues with their so-called “support”. After opening a critical support ticket, how long did it take for them to respond? An insulting **TWO DAYS**! This isn't just slow; it bespeaks a blatant disregard for their customers' needs and livelihoods. Time is money, and every hour of downtime represents not just lost revenue but a loss of trust with my own clients.
And when they finally did respond, what did they say? Did I get a comprehensive, professional action plan? Did I get assurances that they were working to resolve my issue with urgency? No. Instead, I was met with an infuriatingly patronizing message advising me to “keep calm.” **KEEP CALM?!** How can any professional in this industry think that this is an appropriate reaction to a five-day server outage? This response is tantamount to spitting in my face while my business burns to the ground.
Let's talk about the so-called “benefit” – the lower cost. Yes, Contabo’s pricing is cheaper than many competitors, but the real cost becomes apparent only when things go wrong. The true price of Contabo's service is revealed in their shocking ineptitude and dereliction of duty when you need them most. Their prices are low for a reason: **you get absolutely nothing for your money – no reliability, no support, and certainly no accountability.**
To summarize the horror:
- **Egregious Downtime:** My server has been down for an astonishing five days, a death sentence for any serious operation relying on online infrastructure.
- **Nonexistent Support:** The support team took two excruciating days to respond to a critical ticket, reflecting a total disregard for customer urgency.
- **Insulting Responses:** Rather than offering a solution or genuine assistance, the support team had the audacity to tell me to “keep calm” – an insult given the dire situation.
- **False Economy:** Cheaper prices mean absolutely nothing if the service renders your business inoperative and leaves you without support in crisis.
If you value your business, your peace of mind, and your professional integrity, **avoid Contabo like the plague.** This company has proven they are unworthy of trust and incapable of providing even the most basic level of competency expected of a hosting provider. Save yourself the agony and go with a provider that understands the meaning of reliability and professional support. Contabo is an absolute disaster and a ticking time bomb waiting to blow up your operations.”
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Contabo
Reviews 3,775 • Great
TrustScore 4 out of 5
3.8
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Mircea Silviu Rusu
18 reviews
Rated 1 out of 5 stars
Bought two VPS with them
Bought two VPS with them, answering to technical problems take a life, I put my website up, when working and paying some developers is just stopped, unplanned maintenance, then send two tickets in the last 24 hours no answer, I have paid marketing to promote my website but of course is dead everything l, I can't wait to save my website and go somewhere else their support is inexistent if you got tech problems, their servers are very slow and interrupted all the time, they are a joke in the field of hosting, I don't trust them anymore not even to test things out because they're lack responsibility, now I'm locked until they wake up to put online the server so I can take my work out and transfer everything, I would never ever buy anything again from them. Not reliable, amateurs!”
“I have been swindled out of almost 1000€.
I always read the terms and conditions before buying and I never buy from a company that does not allow refunds. Well, after reading them and buying, now that I ask for a refund because I do not need the product, just 24 hours before I buy, they tell me that these conditions do not apply to companies and that they are going to cheat me almost 1000€ that I will not be able to recover. Their conditions are not clear.
UPDATE: I don't like to damage companies with reviews and I proposed them to remove mine, with the simple condition that they would refund an order, a refund that was requested in less than 12 hours after the order was placed, a digital order that does not damage the company at all.
What these people call a friendly solution, is that, even when I showed them the part of their web page where it talks about the refund conditions, and where at no time they say that they do not refund companies, they have unilaterally decided to refund me 25% while writing to me with a condescending tone that they are doing me a favor.
Conclusion: they have swindled me out of about 200 euros as a welcome, and they still have the nerve to tell me that they "expect me to come back as a customer".
If you are reading this review, run away from these scammers.”
“The service is cheap but used for a while this company voluntarily closed its vps and asked for an additional fee of $ 34.05. They say that their vps contains viruses and unusual access. They send an email requesting to top up that service fee so that they can reopen the vps. You should not use it because you may have your data stolen or lost. I am very unhappy when using contabo. It is SCAM”
