I recently had an extremely frustrating experience with Contabo's Trust & Compliance team that has completely changed my view of their service. After a false complaint was filed against my domain (which contained no phishing content as claimed), they suspended my VPS without providing adequate time to respond - only 24 hours.
I did delete the website in question from the server within 28 hours however, they:
Kept my server suspended
Demanded a $46 "reactivation fee" with unclear payment instructions
Continued to charge me for the suspended service
Their approach seems designed to extract additional fees rather than work collaboratively with customers.
What's particularly concerning is that anyone can apparently file a complaint against your site, and if you don't respond within their unreasonably short timeframe, you face service suspension and additional charges - even when the complaint is demonstrably false.
I've been forced to pay their reactivation fee just to regain access to my own server. This type of business practice feels predatory, and I cannot recommend their service to others based on this experience.
If you value responsive customer support and fair business practices, I suggest looking elsewhere for VPS hosting.
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Alice, Customer Support
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