Worst experience in a life time. Not professional attitude nor success to their forced-entry heat treatment with cheap equipments doing a fake time wasting job. This company has a contract with a housing association force treat tenants in the most dehumanised way. If there was an option I would attach a photo, the way they handle the job. They have no basic knowledge to deal with bedbug. Dropping infested items from the infested unit in the backyard by the walls of other units. They hide the problem from other units for almost a year instead of warning and preventing measures such as filling the so many gaps and cracks on the floor boards and walls. Their so called professional in Edinburgh branch had no idea what is a mattress encasement. They did not introduced DE to the infested unit neighbouring units most probably not even the infested one. A mess for such a long time in 11 units occupied by only 1 person in each meaning if only they would keep their bed away from the walls since a year or 2 year ago - they hid when they came to rescue us! - using DE, sealing gaps, cracks and holes the problem would be long gone. But they didnt! We other units were forced boil washing items! lots of other hard tasks and being forced by the so un-success heat treat! Every unit with the bug has the bug! They forced this to all flats by a god knows what science! Their heat machine was a gasoline burner with no heat measurement device. They burnt all 3 fire alarm and half part of wall paper on the ceiling the other part was a cold spot! The house is made of hard brick and old thick wood any way! The building has an old ventilating system between the ceilings meaning there are always air flow, even if the burn all the inside walls will stay cold. Now they are introducing forced very serious fatal chemical to all units even the clear ones as they discover this? Or their failed heat treat proved it right? Still gaps between the wall of the infested unit and the one next to it. They may get a better profit by not fixing the problem but making it big. having 11 units instead of 1? We the tenants of social housing are under these company full power, we have no say! They do this made up decisions such as showering my clean new belongings with liquid poison with out a need of my permit. As a human living in a housing association I have no right to tell them do not touch my very own belonging, do not use my toilet when you forced me to put my edible into the bath tub for the fake, failed, cheap heat treat. I have much more to say. I feel a need to have solicitor to prove to the so called pro company the poor are not their Guinea pig.