Mathew Fisher came out to me (after we booked through the insurance) and the situation was pleasant as soon as we had him on site [at our home]. Mathew's first task was to go around the house to look for all areas of entry, something that could have taken a lazy person 5 to 10minutes, however instead he was super thorough going through everything. This was super reassuring to know that we didn't have a jobsworth but someone that actually cared. Such reassurance really is everything in these circumstances (especially when you're scared *another* mouse might crawl over you whilst sleeping. I'd recommend Mathew from contego anyday in the hope that you don't ever need them :) Even just for the reassurance, such a service is well worth it.