I have been a frequent purchaser from Cook, in Hale Altrincham many many times, over several years;
I was always very very satisfied.
However, in 2022, I bought over £150 of canapés, and a full Christmas dinner for 6 people with extra dishes.
The dinner was good;
The canapés were so small that I was actually uncomfortable serving them to my guests;
I did advise Cook, Hale of this, and they said they would note and report to the HO.
They also graciously Offered me compensation.
.
I continued to shop there, following the ‘canapé disappointment’, and have purchased numerous items of meals for 8, 2,4. 2, 1, party deserts,
Pate, all sorts; embracing the idea of ease and the fact that cook is ‘home made’ without additives.
However, for Christmas 2024, I purchased several meal items, etc and different products to serve 4 people.
Sadly, I have been Disappointed with three fishes I have eaten do far - I still have more items in my freezer.
- the steak and red wine pie, was sadly lacking in meat and filling, and the meat seemed of poor quality, and was not tender. The filling overall, was inadequate for 4 people.
- the chicken and leek pie, fared a little better. But again, the meat was not of good quality, and the pie was again, Inadequate for 4.
- the new lobster thermadore starters were again Inadequate with minimal filling, albeit the taste was very nice.
I really hope that Cook, will look to address these issues. It will be disappointing, if corners are cut. I would rather that Cook increased their prices sensibly, if needs be, rather than reduce quality and quantity.
I hope the many other items currently in my freezer are less disappointing.
Elaine Gordon