I bought a salvage car from Copart and my God, it was such a terrible experience! The workers at Rankin Road, Houston Texas, were rude, arrogant - you name it - when I went to pay for the vehicle. A gentleman that came all the way from Austin, Texas (about 3 hours plus of drive time) was not allowed to pick up his vehicle because he came 15 minutes before 5pm - their hallowed closing time! I had called to make sure I had the correct amount covered in my money orders before driving to their business premises because I was warned they are very callous and unpredictable when it comes to money matters. The lady that answered the phone assured me I had the correct amount in my money order (according to what she saw in their system). After driving to Copart’s business premises for almost an hour, a $5 dollar late fee just showed up in their system out of the blues! And I either had to pay this amount or go back without any transaction! Can you imagine! But the amount is not even the problem. I had to give them the exact $5 bill, and I only had $100 bills on me. And without that $5 payment, the insolent staff made it very clear I would have to drive back ( another almost an hour of drive time) without accomplishing anything! And it was getting close to 5pm, at which time they will not deal with me again! If I should drive out to a convenient store to break up a $100 bill to give them their so-called $5 late fee, I knew I couldn’t make it back before 5 pm... If not for a kind customer that helped me with five $20 notes change, my almost one hour of drive time to Copart’s office would’ve been a wasted effort! In the end, I had to give them a $20 bill because I didn’t have $5 on me, and I didn’t want all my efforts to be in vain! Whoever owes Copart must be very callous! I belief the staff members are rude, arrogant, insolent, apathetic and condescending to Copart buyers because it’s allowed from the top! If you don’t want to have high blood pressure, keep away from Copart! It’s nothing but a big scam!