Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 568 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 568 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“This company basically stole my van from me. They are so disorganized that no one can help. I don’t know what else to do. But everything with this company is wrong. Worst customer service I’ve ever experienced after my truck was towed here. I’ve been dealing with it for weeks trying to get it sold to them with no results. Every time I call, nothing is done no matter what I do so basically they’ve stolen the van for me.”

Helpful Report

Posted 1 day ago

“Copart auctions are without a dout the most professional organization has ever done business with. One of the experiences I had was with the office managers in Tanner Alabama her name was Makyla after my third call she answered the phone I told her my situation I had bought a pontoon boat without a trailer and I needed the measurements in order to know what trailer to bring in order to pick it up. Even though they are not required to provide the service someone out to get the measurements so I could make sure I took the right trailer. She did this joyfully with a good attitude, and it was much appreciated. This is my first experience, buying online auctions 76 years old. Trust me I need all the help I can get. Good attitude and customer service in most industries are a thing of the past is so refreshing to do business with the company willing to help you and not try to make you feel incompetent.Makylla you get 5 stars in my book. I look forward to meeting Makyla in Pearson so I can thank her in person hn I pick up my purchase today.”

Helpful Report

Posted 1 week ago

“This company is a scam. I was on an auction page and tried to swipe out of the app but accidentally pressed a button saying bid now and actually won even though I didn’t want the car. When I spoke to someone at the office and explained the mistake I was told I have to pay a $600 fee to cancel the bid so they can relist it. This company is a straight scam”

Helpful Report

Posted 1 week ago

“What an asinine company to do business with! My car was in a collision and was eventually towed to Copart by the other driver's insurance company, Mendota (to save money on storage fees while waiting for the claims adjuster). Copart removed the license plates from my car and did not reattach them, nor did they give the plates to the tow driver taking my car to the body shop. When I asked the woman at Copart why they removed the plates, I was told "we have to remove everything to take photos of the vehicle". Really??? I called Copart to advise my daughter would be picking up the plates and asked if they would be ready by a certain time. The woman I spoke with was very evasive, stating she didn't work in the yard and basically had no idea where the plates were and that someone would have to find them; but apparently not her. What a poorly ran company. If it's Copart's policy to remove car tags, they should be responsible enough to ensure the plates are reattached or at the very least, give them to the person or driver picking up the vehicle.”

Helpful Report

Posted 1 week ago

“I have open case court with Copart this people still all what y have y car. If any one have same problem with me I love be contacted. Dont let any thing u car employees still every thing Logan Kilbride general manager he promised going pay us back what we lost. And end story never give us 1 cent now in court with hem”

Helpful Report

Posted 1 week ago

“This company's policies is almost scams.The Processing Fee is around 30% and when customers requiring withdrawal deposit they denied and hold that money with staying degrade the membership. I think this company is HORRIBLE company.”

Helpful Report

Posted 2 weeks ago

“Just a BIG SCAM...take your $100 registration fee and then NOTHING.. Those people on YouTube are scammers too giving Copart a Thumbs Up... IT'S A BIG Thumbs Down and MINUS 5 STARS”

Helpful Report

Posted 3 weeks ago

“UNABLE TO BID ON ANYTHING UNLESS YOU HAVE A BUISNESS LICENSE OR HIRE A BROKER. VERY DISAPOINTING I DID NOT KNOW THIS BEFOREHAND AND JUST WASTED $100 BUCKD THAT THEY REFUSE TO REFUND. BEWARE OF THE MONOPOLY HERE AND EVERYONE HAVING THEIR HAND OUT.”

Helpful Report

Posted 4 weeks ago

“Terrible location. False adertisement . Purchased a vehicle with a clean title and received salvage.”

Helpful Report

Posted 1 month ago

“This company is a scam they collect your membership money block the account and keep asking one business day l, to solve the problem and never happen, Taking them to a small claims in court.”

Helpful Report

Posted 1 month ago

“I’ve bought about a dozen cars from Copart half of them had errors in the description four of the cars that I’ve bought and had the wrong odometer reading in the ad and two of the cars had severe hail damage that was not disclosed nor visible in the pictures they’re standing right in front of the car. Why can’t they write down that it had hail damage and of course they won’t do anything about it because their policy only takes care of them and screws the customer, I would avoid them at all cost. I’ve done business with them for years and I’ve just gotten screwed over and over again. I don’t know why I’ve put up with it but I’m not anymore.”

Helpful Report

Posted 1 month ago

“I’ve been buying and selling vehicles through Copart for about three months now, and it’s been a frustrating experience. They’ve repeatedly provided inaccurate information about the vehicles. For example, I purchased a vehicle listed as having a clean title, only to find out it came with a salvage certificate. When I raised the issue, their response was simply, “Sorry, we messed up, but there’s nothing we can do.” To make matters worse, they sold me a vehicle with a lien on it, and now I can’t even sell it at another Copart location.”

Helpful Report

Posted 1 month ago

“Biggest crooks on planet Earth.Customer service is zero.I bought a car that they can't even find at lot#143 in Louisville.11 days they keep telling me they can't find it.Moneys tied up .They won't even talk about refunding it.I have had a lot of trouble trying to deal with them If you absolutely have to buy from Copart make it your last choice and never in Louisville”

Helpful Report

Posted 2 months ago

“The car was damaged after the auction, before reached the port. Copart could’t take responsibility and cover the damage.”

Helpful Report

Posted 4 months ago

“Waited 3 hrs to pick up paperwork (Titles). They have an app you have to use but don't update it or use it properly.”

Helpful Report

Posted 5 months ago

“As customer buying 12 or more items you always going to have an issue on every single item, 4 or more hours to pick up the car even with 8am appointment first on the line, 3 hours to pick up paperwork, 1 hour on the phone waiting for operator and get cut automaticly, etc etc… Why not buying somewhere else? Simple there’s no options this is a monopoly. Hidden fees, rude people, missing parts you can notice on pictures after pick up, phishing descriptions ‘Run and drive on cars with no engine or transmission plus plus”

Helpful Report

Posted 6 months ago

“If I could give a Zero I would. They Refused to refund the $250.00 online fee. Well it wasn't my fault it took from 3/28 - 4/11 for approval. and still not done. I said enough and please return me our money. They said they have a 7 day no refund policy. Pretty Sad in my book. I guess Willis Johnson/Net worth 3.2 billion USD needs my $250.00 to go out to lunch! Never will we ever do business with CoPart”

Helpful Report

Posted 7 months ago

“New account setup - Called for help and was helped by very professional lady, got all sorted within 10 mins - Thanks very much Aaliyah, much appreciated”

Helpful Report

Posted 7 months ago

“Terrible “Drive and Run” doesn’t mean drive and run bought car with the filtered status but got the car home car didn’t run infact needs an engine. Can’t get my money back at all. They want to charge me $600 to relist the car that doesn’t run. When specifically want car that “drive and run” won a offer for $1200 and ended paying $1750 environmental fee$10 buyer fee$ 350 internet fee $69 gate fee $79 title pickup fee $20 storage fee $$5 late payment $50 total $1783 from $1200 Terrible Copart Shame on you Copart. They said when they got the car it started so from the time they got and it sat until I got it now it doesn’t run at all.. that’s false “drive and run” actually so the car doesn’t run .. Damn Copart 77 Bristol Road Chalfont, Pennsylvania 18914 !! BEWARE “Drive and Run” doesn’t mean it still run SMFH!! Damn you Copart”

Helpful Report

Posted 7 months ago

“It’s a scam don’t waste your money paying for the membership.”

Helpful Report

Posted 8 months ago

Copart is rated 2.3 based on 568 reviews