Paid $35 for a Condition Report days before the car was to be auctioned. Before stipulated time. Never received this Report. Called Copart up several days after to ask for a refund. Since then called Copart at least 4 times over 5 months to get the $35 refund. Got the run around about whose responsibility it was to investigate why the yard did not send out the Report. I told them it is not my responsibility to talk to the yard and ask about the car condition and why the report was not sent out. I paid for that service. Got fed up and asked paypal for my refund. Paypal gave it to me. Next day tried getting into my account and found it was suspended. What the XXXy!!?? Keep in mind $100/year for the account. Two different service. Had it with the people. Now they owe me for the account that was suspended. Can't win....