Here is the complaint I sent to Copart Member Services Subject: Atlanta-West - IGNORE THE CUSTOMER MAYBE HE WILL GO AWAY Department: Corporate Office Message: On Dec 21 2018 I purchased a vehicle from the auction one day later ordered and paid for the vehicle and shipping in full. Here it is 31 days later no vehicle. It is only 2 hrs from the lot to my location. Now 15 phone calls later 14 responses of " it will be there tomorrow I promise". Still no vehicle. The office people refuse to let me talk to manager, every time I ask for him they put me to dispatch which conveniently never pick up. Gee really! The last time I called I asked where the vehicle was and the answer was" We are really not sure", We will have to get back to you on that. After spending a total of 1.5hrs on hold and still no car Good heavens I want my MONEY BACK ASAP tired of this. This company is nothing but a Fraud to steal peoples money then no refund???? I have lost sales, my customers are really not happy and my reputation is on the line because of your lack of good business ethics. I have however done business with Copart-Sikeston and they are the best ever. I would fire every one of those idiots at ATL WEST if I owned them. I know this complaint has most likely fallen on deaf ears. Like most, your drowning in profit, who cares about one unhappy customer. Here Is Customer Service?? Reply Subject: RE: Copart US - Member feedback Date: Tue, 22 Jan 2019 21:47:51 +0000 Hello, Unfortunately, member services is unable to assist with this. Please contact the yard where the vehicle is/was located for further assistance. You can view a list of our yards by going to copart.com and clicking on locations. You can also visit: https://www.copart.com/#/locationsList/ Thank you, have a wonderful day Olivia CSR Copart From: Member Website Sent: Monday, January 21, 2019 10:54 AM To: Ops Member Services Subject: Copart US - Member feedback Here is My reply to such a careing group of business people- Hello?? Your the corporate entity called WHAT///???!!! "Member Services" but you can't help. Your whole company is a bunch of money mongering coconuts. HA HA I new it would fall on deaf ears All corporations are just alike. Not a bit of care for the customers. I am going to send this dam reply all over the internet....... see ya So ends another wonderful adventure with Copart. If you decide to do business with them I warned you!!!!