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Constance Ridgway- Johnson
We bought a Vinotemp wine refrigerator in 2012 for about $900. It broke down in 2015 and Costco replaced it with another one that cost $1400 so we had to pay the difference. It broke down again this month. Costco's appliance policy states that it will not stand behind its appliance products after five years. You can return a leather couch set, a toothbrush, pots and pans at ANY time, but not an appliance. So now we are out $1400. Vinotemp said we need to get a technician to repair it which will run us $90 for a call, the price of an compressor and $450 to install the compressor. So we are sitting with a $1400 wine refrigerator that does not work. Why buy an appliance at Costco if they don't stand behind the product? You may as well support your local appliance store. You don't use a wine refrigerator like a washing machine, so they should last a long time. We are VERY disappointed in Costco's customer service, especially since we are over 80 years old.
4 years ago
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