“Went in to see what the hype was all about. Membership pointed to the signs. Didn’t explain how to sign up or break down of cost. Have to figure it out yourself. We were offered to go on a day pass to check it out. Service dog walking out as we were entering. Worker yelled at us to read the sign. No dogs allowed. This screams disrespect. Discrimination. Unfair ADA treatment. Steer clear. At all cost. Our money is no good here. BJ and Sam’s will continue to earn our business. Apparently they love our business 😉”
“The woman at the exit was extremely impolite; she could have simply instructed me to proceed to the entrance. She just started screaming at me and blaming me and my kids after I told her that I hadn't been here in a while. Since we were nearby and wanted to eat Costco chicken bake, we were only there for the food. Since these unprofessional employees yelled at me and pointed fingers at me for not knowing they had changed the rule, I will no longer shop here after today. I suppose I wasn't as white as she was. She was a racist woman!”
“I ordered Swarovski Christmas limited edition 2024 ornaments!
There shipping is from China & I never received my order. Shipping shows it was delivered but I do not have my order
35.00 out the door! I don't know it this is a legitimate offer thru Costco or not! Beware of shipping. You may not receive it. The company did nothing to make this problem right!”
“Supper rude Gas station young women working at the gas station on 5611 UTSA BLVD San Antonio TX. On Jan. 4,2025. I pull up to put gas after a women finish putting gas in front of me and this young Costco women worker run in front of my car to put the lock on the gas pump so I was not able to put gas on my car and when I ask her if I can put gas very quickly she say there is a gas station across the street when there were other cars still pumping gas on other pumps. Also before driving there I look up the hours for the gas station and it says they close at 8:00pm. Apparently they close at 7pm. I get it they were closing but she doesn’t have to be so rude with an attitude. Maybe she needs to get a job where she don’t have to talk to people.”
“Costco had great cheesecakes, until recently. They had great taste, heavy texture, and very satisfying. Now, it seems they are more sugar than cream cheese and whipped like so many have become. I was very disappointed to see the downturn in quality. I won’t be purchasing these until the future.”
“Costco has great stuff but recent policy changes are making it not worth it. If I give my daughter, who lives in my house my Costco card, she should be able to shop for me. Requires more trips and wasted time by me into town when other members of my family are already there. Offer more cards or help with this issue. It is too restrictive.”
“Why did you ever get rid of the combination pizza slice? It was the best one you had and probably sold the most of all of them and you got rid of it doesn't make any sense. Bring it back.”
“I live in Mississippi and drive to Mobile COSTCO, spending for more gas and paying higher sales tax. Your DEI Policy, hiring more heavily based race quotas than actual best employee qualities is not only contrary to best business practices, but in fact, racist and contrary to personal improvement! NO MORE!”
“I am writing to complain about the way I was treated at your Fort Myers branch on 10/30/2024.
The cashier, Soraya, hit my merchandise, which was the food that I was going to pay for, brutally battered against the counter.
I waited my turn patiently, I have the right to be treated with respect, and not as if I had bought leftover disposable products.
That meal will be cooked and eaten by my family, we were doing the monthly shopping, we go once or twice up to three times a month and I can show you that we make a respectable investment for your company, or we used to.
I called the manager and he didn't even apologize while Soraya continued mistreating the merchandise, like a bag of stones, the manager Raul offered me to change the cashier line, he said but that the treatment would be the same, I informed him that I did not agree with the service, that that is no way to treat food and that Soraya was not doing a good job and the proof was that Soraya added merchandise to our cart that was not ours.
Raul stopped us when we were leaving because the next customer noticed the mistake.
When the merchandise is on the island and in the car it is Cotsco items, when I, the customer, pay for it it is mine and I organize it where and how I want, Costco system is an insult to the food and who eats it, a lack of respect and consideration for the customer, now that their cashiers throw it in the cart and do not allow the customer to put it in their bags, is lack of courtesy, this concept is accepted in the markets because it increased the number of markets and self-checkout, for whatever reasons you want, but that concept is included.
It is also based on the common sense of not putting a bag of potatoes on top of eggs or bananas, the products that need cooler together, that make sense? To you?. I usually bring my own coolers and pack of ice to preserve frozen products.
My husband John witnessed the situation that day, and he was shocked and speechless, my daughter Barbara is the account holder, and I am in charge of the inventory, administration, and purchase of what is necessary, I am a chef, for the house, that is why I personally select what we are going to consume, how and when from which market.
Costco is no longer on my list since I distribute my purchases among other markets where the prices are very good and the service is excellent, Trade Joe, Walmart, Publix, and occasionally Winngs, their cashiers are friendly, they are not possessed like maniacs, the clients are respected since the profits that pay their salaries depend on them, the service standards are excellent, clients enjoy the time necessary to make their purchases and the market even offers to take the merchandise to the car.
Soraya's behavior is not isolated, I am tired of this type of mistreatment at Costco Naples, they do the same thing, the self-checkout has so many barriers that it is even slower, and all the controls that are carried out by the "stealing" customer are a pain.
All the rush from the cashier is useless because the “stealing control” slows down after that, Costco as clients we are all suspicious, the experience is disgusting, never count on me, anymore, and I am a person who reads reviews before using a service or making a purchase because others are generous with their time and warn about bad services and in compensation I also do it, that way we all improve the lives of others, it is a small contribution.
This experience was exactly two months ago, but the way they made me feel was so horrible that I couldn't let it go, the least I deserve is an apology and that's Costco's job.”
“I am not renewing my membership due to the Board deciding to keep their DEI hiring. Employees should be hired for being able to do the job they are being hired. If they want to go woke they can have their membership. I will not support a woke company.”
“My family and I have been Costco members for over 10 years. Within the past few years Costco has become ridiculous with the rules they have been imposing. The fact that we MUST show/prove our membership before entering the warehouse is absolutely insane otherwise they prevent you from entering. Why??? When NO ONE cannot checkout WITHOUT a member card!!!
Also the fast that my husband and I live in the same household, are married and my husband cannot pay using his CC all while I am standing right next to him. About $700 worth of stuff we left there at the register given that I did not take my CC given that my husband and I were shopping that day together.
Costco makes you feel like we are entering homeland security or the White house that such security needs to be put in place over just members shopping.
Because this has only gotten more ridiculous and I feel will continue, I have cancelled my membership and I got 8 family households to do the same. We are now BJ's members as well as Sam's club. Since Costco is nothing but seeking greed at this point, I will continue to have members end their membership until Costco goes back to the Costco we knew it to be, that cared about their customers and our experience.
Costco is not giving anything for free, we still pay for what we shop and the membership and should not feel like Costco is the state penitentiary that controls us!!!”
“Worst costumer service I have encouter. I wish I took a video of the entire scenario of how rude the person in self checkout was. We felt discriminated”
“I have Costco hearing aids. I’ve been buying them at Costco since 2010. They are no longer working and I need to replace them. I have severe hearing loss and cannot work at all without them. Costco doesn’t give a damn! I just want to order a new pair from Costco have them programmed once they come in. Instead I have to wait 3 weeks for an appt to have my hearing tested. Then order them and wait two weeks for them to arrive. Then order book another spot to have them fitted. This means I’m almost totally dead for 6-8 weeks because I’m required to be tested for hearing loss I’ve had since birth!! Coast Hearing aids are low cost, but the service absolutely sucks!”
“New muffins are gross. I was buying the old 6 pack muffins weekly. I tried 3 flavors of the new ones. Wish I would have bought one pack to try first. They taste like cardboard and are dense and dry. Recipe change, poor ingredients garbage.”
“***** WARNING TO HAMPER BUYERS *****
PURCHASED FROM COSTCO LAKESIDE
Received a Todd Hunter Hamper (The Winter Tale)
from our Family today, a very kind Christmas present.
Sadly the Hamper was poorly packed.
Crisp packet was open and crisps have gone stale,
box of mince pies were squashed, shortbread biscuits were squashed and biscuits are broken inside.
Chocolate boxes all dented in.
The only items in tact are the tin of biscuits, bubble wrapped bottles of drink and jam.
I am embarrassed to tell our family who bought this Hamper, they are regular Costco customers and spend a lot of money throughout the year with Costco.
Whoever packed this Hamper looks like they just threw
the items in the Basket and put the heavy bottles on top of the lightweight products.
Very very poor packaging and very disappointing.
One handle of the basket is also loose.”
“I have no idea about seniors citizens rules at Costco. I went shopping for thanksgiving and I was carrying around n my shopping cart heavy items, and he cashier was upset why I didn’t placed all my items on my he counter. She had 3 males helping her, but hey we’re talking about telephone brand name, same as he pictures came out. I told the cashier, I don’t work for Costco, she was thought it she was dong to me a favor, but I old her, I have coming to Costco since 1985, she was very arrogant. You should train them about how to treat a customer, is not for free, I pay for my membership $130 per year. Shame on this nasty attitude employed.”
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“Horrible the way they treat people. I went shopping with my daughter who has a membership, she wanted to pay and make 2 transactions and rudely an employee approached us and told us that we couldn't do it and that we should buy another membership if we wanted to make 2 transactions. We spoke in Spanish and also in English and when he heard us speaking in Spanish he told us "you are talking bad about me, I am going to need a translator to know what you are saying about me," he said sarcastically and he became so rude, he was a white man, I felt offended and discriminated against! And he repeated to us, "Do you want to buy more, buy a membership?"Costco San bernardino 👎🏼”
