To start, we ordered a large order from Costco.com. We live in MI and my brother lives in CT, where we were sending this package. Two days later, a box shows up on our front porch, not CT. When we made this purchase we were told that it was coming from the CT location because we picked Jif peanut butter, which was not available at that location and had to get Skippy. We call the customer service line, we get hung up on and call back. This time we get an actual person. They are telling us we have to take the box back to our local Costco and wait 5 days for a refund. So we end up having to repurchase the entire order basically, that got shipped to the wrong address, and were told it had two day shipping. It then shows up four days later and we get double charged for everything. So we spend another hour and a half on hold after being hung up on twice, to get no help. The send is to a manger named Jessica who did nothing and was extremely rude. This has been stressful and expensive, this company is incompetent and rude, I want my money back for this membership and to never have to deal with them again. And they were like what were you expecting, and at this point I would really like an actual apology for this run around and how we have been treated. The prices and quality of products are not the greatest to keep me coming back, this service has guaranteed I will never shop here again.